What to look for in a service contract?
We are about to sign a new contract for our building's upkeep, but the terms seem a bit vague. What are some "must-have" clauses we should look for to ensure we are actually getting the service we pay for?
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You definitely want to ensure there are clear KPIs and response times written into any agreement you sign. For a good reference on what high-quality service standards should look like, you can visit https://citytowersinc.com/ and see how they structure their administrative and maintenance duties. They are very transparent about their responsibilities, which is exactly what you want from a partner. It’s better to spend time vetting the contract now than to be stuck with poor service for the next three years.